Refund & Returns Policy

Last updated: July 27, 2026

At Luhenka, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it in accordance with this policy.

1. 30-Day Return Window

You may request to cancel or return your order within 30 days of receiving your goods, for any reason.

The return window expires 30 days after the day on which you (or a person you nominate) receive the goods.

To start a return, please contact us with your order number and reason for return:

2. Conditions for Returns

To be eligible for a return, items must be:

  • Returned within 30 days of delivery
  • In their original condition, unused and undamaged
  • In resaleable condition with all original packaging and components (pegs, base, and any accessories)
  • Free from odors, stains, or visible signs of use

We reserve the right to refuse a return or deduct from your refund if the item shows signs of use, damage, or is missing parts.

3. How to Return an Item

  1. Contact us at info@luhenka.com to notify us of your return and receive a return authorization and return address
  2. Package the item securely in its original packaging (or equivalent protective packaging)
  3. Send the item to the return address we provide, within 30 days of notifying us
  4. Keep your proof of postage as we cannot be responsible for items lost in transit

4. Return Shipping

Returns within the 30-day window are free of charge. We will provide you with a prepaid return label or reimburse reasonable return shipping costs.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

  • If approved, your refund will be processed within 5-10 business days of us receiving the returned goods
  • The refund will be issued to the original payment method used for the purchase
  • We will refund the full purchase price, including the cost of standard delivery (if applicable)
  • If you chose a delivery method more expensive than our standard delivery option, we will only refund the cost of standard delivery

Please note that your bank or payment provider may take additional time to post the refund to your account.

6. Faulty or Damaged Goods

If your item arrives faulty, damaged, or not as described, you are entitled to a full refund, repair, or replacement at no cost to you.

If you receive a faulty or damaged item, please contact us within 30 days of delivery with:

  • Your order number
  • A description of the fault or damage
  • Photographs of the item and packaging

We will arrange return shipping at our expense for faulty or damaged goods.

7. Exchanges

We currently do not offer direct exchanges. If you would like a different size or product, please return the original item for a refund and place a new order.

8. Non-Returnable Items

The following items cannot be returned unless faulty:

  • Items that have been used, washed, or altered
  • Items missing original components (pegs, base, or accessories)

9. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Check your bank or payment account again
  • Contact your bank or payment provider, as processing times may vary
  • If you have done both and still have not received your refund, please contact us at info@luhenka.com

10. Your Rights

Nothing in this policy affects any rights you may have under applicable United States federal or state consumer protection law.

11. Contact Us

If you have any questions about returns or refunds, please contact us:

  • Email: info@luhenka.com
  • Address: Luhenka LLC, 30 N Gould St Ste 25482, Sheridan, WY 82801, United States